Shipping policy
Thank you for shopping with EKYA.
Order Processing
All orders are processed after successful payment confirmation. Once your order is processed, it will be prepared for shipment.
Shipping Time
Estimated delivery time is 9–11 business days depending on your location and courier service availability.
Shipping Delays
While we aim to deliver within the estimated timeframe, delays may occur due to weather conditions, public holidays, customs clearance, or courier-related issues.
Order Tracking
Tracking details will be provided when available so you can monitor your shipment.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us immediately for assistance.
Customer Support
For shipping-related questions or support, contact: